Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. This policy explains what we gather, how we use it, and how you control it.

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CONTACT OPTIONS

How to Reach Us About Privacy

If you want to request your account data, ask us to delete information, or update your contact details, our support team handles privacy enquiries directly. Use any of these channels to get in touch.

Live Chat Open the chat widget in the bottom corner of any page. Our team responds to privacy requests during support hours and can guide you through data access or deletion steps.
Email Support Send your privacy enquiry to the support email shown in your account dashboard. Include your registered mobile number so we can verify your identity before processing your request.
Account Settings Log in and visit your account settings page to update your email, mobile number or communication preferences. You can also request a copy of your stored data from this section.
DATA HANDLING

How We Protect Your Information

We encrypt your login credentials and payment details using SSL. Account access requires your mobile number and OTP. We store transaction logs for withdrawal verification and fraud prevention. You can request your data, update your details, or close your account through support channels.

Secure Connections

Every page on CasinoCasino uses SSL encryption so your login details, bKash PIN entries and payment confirmations stay private. We do not store your wallet PINs or transaction passwords on our servers.

Cookie Use

We use session cookies to keep you logged in and remember your language setting. We also place analytics cookies to understand which games visitors play most. You can clear cookies from your browser settings anytime.

Data Retention

We keep account records, deposit logs and withdrawal history for as long as your account is active and for a period afterward to meet our operational and audit obligations. Contact support to request deletion after account closure.

Your Rights

You can request a copy of your stored data, ask us to correct inaccurate details, or submit a deletion request through live chat or email. We aim to process privacy requests within a reasonable timeframe after verifying your identity.

Privacy Policy Questions

We collect your email, mobile number, and payment details like your bKash, Nagad or Rocket account number to verify your identity and process deposits. We also log your device type and IP address for security.

We share your payment account number with our processor to complete your deposit or withdrawal. We do not store your wallet PIN or transaction password. Transaction logs are kept for verification and dispute resolution.

Yes. Log in, go to account settings, and submit a data access request. Our team will verify your identity and send you a copy of your stored information within a reasonable timeframe.

We retain transaction logs and account details for a period after closure to meet our audit and compliance obligations. Contact support if you want to request deletion once that retention period ends.

No. We do not sell your personal information. We only share transaction details with our payment processors to clear your bKash, Nagad or Rocket deposits and withdrawals, and with support tools to handle your enquiries.

Log in, open account settings, and edit your contact details. You will need to verify the new mobile number with an OTP before the change takes effect. Contact support if you need help.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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